Casino managers have a wonderful opportunity when their employees go through customer service training. They can actively show their support by taking the training with their staff.
The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site www.CasinoCustomerService.com.
Service tip:
“Your employees probably need customer service training to take the guest experience to a higher level. Here’s an opportunity for management to show its support. Management absolutely must take part in the training with everyone else. That sends a powerful message to your employees."
Robinson & Associates is an Annapolis, Md.-based customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at e-mail protected from spam bots. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
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Casino Execs Can Show Support for Guest Service Training By Joining Staff Members in the Sessions